WHERE IS YOUR COMPANY LOCATED?
We are located in San Jose, Costa Rica
HOW OLD DO I HAVE TO BE TO USE YOUR ONLINE GAMBLING SERVICES?
You must be at least 18 years of age or older (depending on your country’s jurisdiction).
HOW DO I OPEN A SPORTS BETTING ACCOUNT?
You may open your sports betting account either online, or over the phone by calling toll free 1-888-200-2145 Our courteous member services staff will be happy to assist you. You can choose your own password, but your login will be given to you. It just takes minutes.
I HAVE FORGOTTEN MY USERNAME AND PASSWORD, HOW CAN I RECOVER THEM?
Please contact our member services department either to our toll free 1-888-200-2145 or via our live chat service. We will not send account information via email for security reasons.
HOW CAN I CHANGE MY PASSWORD OR UPDATE MY PERSONAL INFORMATION?
If you wish to change the password in your account please contact us via live chat or phone at 1-888-200-2145 to speak to a customer service representative.
You will need to supply the current password in the account, and verify your identity by answering a series of questions pertaining to the account before a password can be changed.
HOW CAN I CHANGE THE ODDS IN MY ACCOUNT?
Please contact our member services area at your earliest convenience via live chat, phone or email at [email protected] to request that your odds be changed. We offer the following odds format: American, Decimal or Fractional.
How can I correct or update my personal information?
If you should need to correct or update your personal information such as address. Phone number or email address, please contact our member services department. Once we verify your current information and identity we will proceed to update or correct the information in your account.
WHAT CURRENCIES DO YOU ACCEPT?
Currently we accept only US dollars.
IS MY PERSONAL INFORMATION SECURE?
We strive to ensure the integrity and security of our client's personal information by using the most advanced security technology available. You can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.
Betlatina keeps records available upon request for every transaction and wager made in a maximum period of 90 days. Any and all information requests may be sent to [email protected]
We collect personal information that only pertains to the purpose of providing service to our members. We safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by our members, including addresses, email, and phone numbers.
ARE THERE ANY RESTRICTIONS TO GAMBLE ONLINE WITH YOUR SPORTSBOOK?
Betlatina is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of online gambling in your jurisdiction, please consult your local government authorities or a qualified attorney.
DO I HAVE TO PAY TAXES ON MY WINNINGS?
We don’t, and will not provide any details regarding your account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.
I AM HAVING DIFFICULTIES WITH MY SPORTS BETTING ACCOUNT. WHAT SHOULD I DO?
Contact our member services department at your earliest convenience either via email at [email protected] , to our toll free number 1-888-200-2145 or via our live chat service. Emails will be answered within 24 hours.
HOW DO I WITHDRAW MONEY FROM MY ACCOUNT?
In order to request a payment from your account please contact our customer service team and they will guide you through the process and help you choose the best alternative that fits your needs. Please take into consideration that if you have received bonuses or promotions all rollover requirements must have been met before requesting a payment. Each method of payment has different rules, limits and time frames; our main interest is to provide you with fast and easy payouts. Please contact our customer service staff to receive all information on available options.
WHAT INFORMATION MUST I SUPPLY WHEN REQUESTING A PAYOUT?
You must provide your account number and password to the customer service representative each time a withdrawal is requested, either by live chat or by phone. Failure to provide this information will be cause to deny the request.
CAN I MAKE A WITHDRAWAL BEFORE COMPLETING MY ROLLOVER AND HOLD PERIOD?
All rollover and holding requirements must be met before a withdrawal can be processed. Failure to comply with this requirement may result in the payout being denied or penalties applied such as loss of bonuses and earnings generated from them.
HOW LONG WILL MY WITHDRAWAL TAKE?
The time it takes to receive a withdrawal will depend on the method being used; there are some methods that can take as little as 24 hours and others that can take up to 10 business days. However there are certain rules and limits that apply in each method and that will determine which one works best for your needs. Please contact our customer service staff to receive proper guidance and information on this matter.
WHAT IS THE MAXIMUM PAYOUT?
Maximum payout in a 7 day period per account is $4,000.00 (four thousand dollars).
MUST I SUBMIT DOCUMENTATION AT THE TIME OF MY WITHDRAWAL?
We reserve the right to request sufficient documentation to determine the identity of each member at the time of a withdrawal. In the event that your deposit was made via a credit card, debit or pre-paid card, you will be required to send in a signed authorization form which can be downloaded directly from our cashier, copies of a valid photo id, a utility bill no more than 3 months old and copies of the card front and back.
WHAT IS A SWIFT CODE OR BIC?
Swift code is a code that is unique to your bank branch (also known as a Bank Identifier Code or BIC). This code can usually be located on your check book and consists of either 8 or 11 characters, and it is requested when processing a bank transfer. If you are in any doubt, please contact your branch to confirm the correct code.
WHAT IS AN IBAN?
The International Bank Account Number (IBAN) is an international standard for numbering bank accounts. The IBAN consists of a two letter country code and up to thirty alphanumeric characters. Customers in the EU can find the IBAN number on your bank statement.
ARE THERE RESTRICTIONS TO MAKE A PAYOUT AFTER DEPOSITING VIA CREDIT/DEBIT CARD?
You will be required to provide us with scanned copies of your picture ID, both sides of your card and you must fill out an authorization form that will be sent to your email address on file. Upon the Credit Card Department’s discretion, other information may be required.
CAN I WITHDRAW VIA PERSON TO PERSON MONEY TRANSFER?
We process person to person money transfers from Monday through Friday, if the request is received before 1:00PM EST, it will be processed the same day and we will have the confirmation within the next 24 hours. Limits may vary depending on the location. Fees may also vary depending on the amount being sent. Please call us to receive additional details.
MAY I WITHDRAW FUNDS VIA MONEY BOOKERS?
If you have made a deposit using this method, you will be entitled to receive a payment using the same method. For additional details please visit our cashier section or contact us.
DO YOU OFFER CHECK PAYMENTS?
We are able to process one check payout per account every 7 days. We offer a free payout every thirty days for an amount up to $2.000.00 (two thousand dollars); every amount over that will carry a $50.00 (fifty dollar) fee.
CAN I TRANSFER FUNDS TO AN ACCOUNT IN MY NAME WITH ANOTHER SPORTSBOOK?
We are able to process book transfers with certain books. Limits may vary depending on the receiving book policies. For additional details please visit our cashier section or contact us.
ARE THERE ANY ADDITIONAL FEES CHARGED FOR MULTIPLE PAYOUTS?
There will be an additional fee of $50.00 (fifty dollars) on each request if 3 or more withdrawals are requested in a 7 day period regardless of the method.
WHAT IS THE MINIMUM DEPOSIT THAT CAN BE MADE TO OPEN AN ACCOUNT?
It depends on the method being used, for most methods the minimum is $25.00 (twenty five dollars).
HOW DO I DEPOSIT MONEY IN MY ACCOUNT?
We offer a wide variety of methods to deposit funds into your online gambling account. For a complete listing and description of deposit methods, please see our Banking section. Keep in mind that our cashier only accepts deposits in US Dollars. If you wish to make a deposit in another currency please contact member services for details on how to do so.
HOW LONG DOES IT TAKE TO GET MY FUNDS CREDITED TO MY ACCOUNT?
This will depend on the method being used; each method has its own timelines and must undergo a verification and confirmation process. It can be anywhere from 5min to 30min. Keep in mind that during peak wagering periods, confirmation times may be longer than usual. Plan to get your deposits in early to avoid missing out on any selections.
WHAT INFORMATION IS REQUESTED WHEN MAKING A CREDIT CARD DEPOSIT?
Your card information as well as billing address and full name on your card will be requested. In certain circumstances and in order to comply with fraud protection routines you’ll be asked additional details such as to send in a copy of your ID, your card, utility bill or any other upon management discretion.
CAN I USE THE CREDIT/DEBIT CARD OF SOMEONE I KNOW TO DEPOSIT FUNDS IN MY ACCOUNT?
No, the card must belong to the account holder. No third party deposits are permitted.
WHAT IS THE VALIDATION PROCESS?
It’s a Fraud Prevention measure in which the Fraud Department contacts the customer's bank to confirm that the name and the address provided are the same as the information the bank has, as well as the verification of all the information on file.
DO YOU ACCEPT MONEY BOOKERS DEPOSITS?
Yes you can fund your account with Money Bookers directly from our cashier and the funds will be posted automatically in your account. For additional details please visit our cashier section or contact our member services staff.
CAN I USE NETELLER TO FUND MY ACCOUNT?
For additional details please visit our cashier section or contact our member services staff. (Neteller not available for US clients)
CAN I DO A PERSON TO PERSON MONEY TRANSFER?
Person to Person money transfers are accepted daily. You will need to contact member services to receive instructions. Some locations may not operate 24/7. Limits may vary depending on location. For additional details please visit our cashier section or contact our member services staff.
DO YOU COVER THE FEES ON PERSON TO PERSON MONEY TRANSFERS?
We cover the fees on deposits over $300.00 (three hundred dollars).
DO YOU ACCEPT CASHIER’S CHECKS?
We do accept international Cashier Checks that can be mailed to us. We do not however accept money orders or personal checks. There is a 45 day hold on all deposits via cashier checks and no payouts will be processed until the check has cleared. For additional details please visit our cashier section or contact our member services staff.
DO YOU COVER THE MAILING FEES FOR SENDING A CASHIER’S CHECK?
We will gladly cover the fees for the courier service to have the check sent to us, simply send us a copy of the invoice to [email protected] or you may fax it to (506) 2430-9837. Please include your client id number.
CAN I DEPOSIT VIA BANK WIRE?
Bank wire deposits are credited from Monday to Friday and during banking hours. Once your bank transfer has been sent please send us a copy of the confirmation via email to [email protected] For additional details please visit our cashier section or contact our member services staff.
DO YOU ACCEPT BOOK TO BOOK TRANSFERS?
Sportsbook transfers are accepted from certain books. Limits may vary depending on the book sending the funds. Funds will be available once we receive confirmation from the sending establishment.
IS THERE A MINIMUM AMOUNT REQUIRED TO PLACE A WAGER?
The minimum online wager is $5.00 (five dollars). Wagering over the phone requires a minimum of $50.00 (fifty dollars) per call.
HOW LONG DOES IT TAKE FOR THE BETS TO BE SETTLED?
Wagers are graded immediately after the game is over and the results official. Your account balance is credited accordingly shortly after.
I HAVE A DISPUTE ON A BET PLACED, WHAT IS THE PROCEDURE?
In case of a phone bet, all our calls are recorded so we ask you to please listen very carefully when the clerk is giving you the read back because this serves as the final confirmation of your bets. If you confirm the wager(s) by providing your username and password, those bets are considered final. When the bets are placed over the internet, the same principle applies. It is the clients’ responsibility to review all the information prior to confirming it and to verify it in the system immediately after it has been placed. Should a dispute arise, you agree that the transaction log database will be the ultimate authority in such matters.
WILL PHONE CALL CENTER REPRESENTATIVES PROVIDE ME WITH SCORES DURING OR AFTER AN EVENT?
No. The phone call center is for "wagering only". Customer service and wagering call centers are not responsible for providing game scores or game details, nor are they permitted to do so.
CAN I CHECK THE DAILY AND WEEKLY FIGURES ONLINE?
Yes you can check the figures for the last 14 days online. If you need additional information of your account activity please contact member services.